Priyanka Kakar is currently a Client Experience Design Manager, focused on multi-channel service design for Vanguard’s High-Net Worth clients. She sets the direction for, and designs signature service experiences during pivotal times in Vanguard’s relationship with clients. Previously, a Senior IA for nearly 8 years, she has lead large scale visioning projects with cross-disciplinary teams to create and deliver strategic user experiences for Vanguard’s Personal Investors website.
Priyanka is active in the IA and local UX communities, is a serial IA Summit attendee and was the Social Chair for the 2008 IA Summit. She loves bringing people together and sparking new ideas as @pkspark on twitter.